The position may provide the full range of technical support services, including training, for one or several types of equipment: Komatsu equipment, dozers, dump trucks, excavators, and wheel loaders etc.  As a technical specialist may have significant strengths/ expertise in one or more areas.

1. Develops and maintains in-depth technical knowledge on Komatsu equipment.

• Keeps up to date with equipment changes, developments and applications as related to service requirements involving industry procedures and standards.
• Investigates and resolves mechanical, hydraulic and electronic system problems by understanding and utilizing engineering standards, technical manuals, engineering prints and electronic test tooling.
• Writes and catalogs technical failure reports obtained from the field, offers equipment modification recommendations adding to the future improvement of company equipment.
• Assists OEM’s and customers in the assembly, commissioning and service of Komatsu mining equipment.

Training responsibilities

• Ensures all staff and customers exercise safe procedures and practices in the operation of equipment.
• Provides training to TM personnel and customers; ensuring knowledge and competency in the maintenance and repair of equipment is obtained.

Assembles and teaches specific technical training courses relating to the equipment supported by TM and Komatsu; may develop other courses as required.

1.  Branch Operations.

• Provide liaison functions between TM Operations and OEM Representatives.
• Provide warranty support for TM branches and customers.
• Work with rebuild facilities on issues involving quality, cost, throughput, product upgrades and cost-reducing strategies.

1. Performs other duties supporting Branch Operations as assigned by Training and Development Manager.
2. Maintains positive working relationships with all manufacturers, suppliers, customers, and TM personal.

- The typical level of education to perform this job competently is equivalent to the completion of technical certification in engineering or a related field.  A strong engineering orientation is required within the mining / industrial industry.

- The work requires a sound understanding of the underlying theoretical principles and concepts associated with the subject area and an understanding of the relation of these to the responsibilities of the position.

- The ability to operate in a diverse environment with a significant focus on client and customer relations is essential to success in this role.

- Must be computer literate and able to demonstrate proficiency in software application as required in the performance of job responsibilities.

- Must possess excellent abilities; be able to consistently make intelligent decisions under pressure; possess good judgment, initiative, good job attitude, and be dependable.

- Experience in developing and teaching specific technical training courses relating to the equipment supported by TM and Komatsu would be an asset.

Transwest Mongolia is a leading mining equipment distributor that supplies customized solutions to meet the unique requirements of its customers. Transwest Mongolia is a wholly-owned subsidiary of SMS Equipment Inc., the largest Komatsu dealer in North America and one of the largest in the world.

We welcome experienced professionals with the right attitude and the following competitive advantages are waiting for you:

•  Pleasant workplace environment with opportunities for personal and professional growth
• Competitive salary
• Personal health insurance including family members
• Performance allowances

All interested applicants should submit their resume via Zangia application or send it to our Human resources email address.

Transwest Mongolia thanks all applicants for their interest, but only short-listed candidates for an interview will be contacted.