• Provide comprehensive technical support to clients, including remote and on-site troubleshooting.

• Deliver both theoretical and hands-on training sessions to customers in English; Chinese proficiency is a plus.

• Collaborate with the pre-sales team to provide technical consultation and solution design.

• Perform system diagnostics, including Linux debugging, serial port configuration, SSH operations, and network traffic analysis using tools such as Wireshark.

• Travel to customer locations or project sites to identify and resolve technical issues.

• Bachelor’s degree or higher in Communication Engineering, Computer Science, Electronics, or a related field.

• Proficient in English (both written and spoken) as the primary working language.

• Minimum of 2 years of experience in a technical support or related engineering role; prior experience with pre-sales support is preferred.

• Solid understanding of computer networking fundamentals and a strong ability to learn and adapt to new technologies quickly.

• Hands-on experience with Linux systems and common diagnostic tools.

• Willingness to travel for business purposes and work in dynamic, customer-facing environments.

We are seeking a highly motivated and technically skilled Technical Support Engineer to join our team. The ideal candidate will possess a strong background in communication engineering, computer science, or electronics, and demonstrate a proactive approach to customer support and problem-solving in complex technical environments.