Uses a demand based model to identify the spectrum of product and process training needs for technicians.
Develops plans and executes the implementation of the infrastructure (facilities, hardware, qualified instructors, and systems) necessary to deliver the training including facilities, personnel, hardware, and systems to address performance gaps, new hires, and new products arriving in territory.
Communicates training availability and manages the schedule to meet changing training demand.
Responsible for the accurate capture of training completion records for the students.
Provides training completion feedback to business and functional stakeholders.
Creates and delivers foundational content in alignment with corporate standards to prepare appropriate students for the qualification process.
Enhances corporate qualification programs through the creation of translated instructional materials as required including participant materials, instructor guides, presentations, assessments, evaluations and job aids.
Develops the business case to determine the most cost effective classroom delivery method ? local or regional.
Provides feedback to training developers on necessary enhancements to training programs.
Applies different change management models as required by the contexts of the change; establishes sponsorship and ownership for change; facilitates planning for change and creation of change strategies.
.png)
