1. Network Monitoring and Alarm Management: Monitor the Health of the Network using Network management tools and platforms. Monitor alarms and alerts generated by network elements, identify potential issues, and take appropriate actions to ensure network uptime and availability. Escalate critical incidents to higher-level support teams or vendors as necessary. Follow-up with Field team and 3^rd Party for Issue resolutions.
2. Incident Management and Troubleshooting: Respond to network incidents and troubleshoot technical issues related to the RAN, Transmission, Power and infra. Analyze alarms, logs, and performance metrics to identify the root cause of network problems. As per defined Standard Operating Procedures, take necessary steps to resolve issues or escalate them to the appropriate teams for further investigation and resolution. Ensure timely resolution and minimize service disruptions to ensure agreed Service Level Agreement and KPI’s.
3. Change Management Process: Follow established Change management processes and ensure accurate change compliance, escalate in case of violation. Coordinate with other teams for planned network changes and maintenance activities.
4. Reporting and Documentation: Generate regular reports on network Incidents, and activities. Maintain accurate and up-to-date documentation troubleshooting procedures, and operational guidelines. Contribute to knowledge management systems and share knowledge with team members to facilitate continuous learning and improvement.
5. Vendor and 3^rd Party Coordination: Follow-up and coordinate with 3^rd Party teams and vendors for issue resolution where applicable. Engage in regular communication and follow-up to ensure timely resolution of issues and adherence to service level agreements (SLAs).
6. Service Management: Monitor and manage SLA/KPI and follow defined Escalation matrix to ensure Service Levels.
7. Quality Assurance: Ensure compliance with Process, Key Control Points and Quality Indicators inline to Client’s defined Service Management Processes and Quality standards.

Automation KPI’s: Work closely with Client’s Automation ML/AI team, provide inputs for

1. Education: Bachelor’s degree in Telecommunications, Computer Science, or a related field.
2. Experience: 2+ years of experience in a technical support or managed services role within the telecom industry.
3. Technical Skills: Proficiency in telecom technologies (RAN 2G/3G/4G/5G, Transmission, Power and Infrastructure), troubleshooting tools, and Network Management Systems.
4. Problem-Solving: Strong analytical skills and attention to detail; ability to work under pressure and manage multiple tasks. Continuous learning mindset to stay updated with the latest Huawei’s/Industry technologies, releases, and industry trends.
5. Familiarity with Huawei-specific network management tools and Automation Platforms like AUTIN, Smart Care, Discovery etc…
6. Communication: Good English verbal and written communication skills; ability to explain technical concepts to non-technical clients. Mongolian and Chinese Language is an advantage.