Conduct pre-shift briefings with staff (highlight daily specials, VIP guests, reservations).
Check staff attendance, grooming, and readiness.
Inspect cleanliness and setup of all F&B outlets.
Ensure menus are clean, updated, and available.
Monitor service across outlet.
Support staff during peak hours, help with guest interactions.
Ensure service standards and SOPs are followed.
Resolve guest complaints promptly and professionally.
Monitor food and drink quality; communicate with kitchen and bar teams.
Assist with daily sales and revenue reports.
Log incidents, maintenance issues, or guest feedback.
Update staff schedule if necessary.
Assist in tracking staff performance and training needs.
Ensure closing checklists are completed by team leaders.
Review cleanliness and shutdown of outlets.
Secure all equipment, inventory, and cash handling.
Submit reports to F&B Manager or Director
2–4 years of experience in the food & beverage industry.
At least 1 year in a supervisory or assistant managerial role in a hotel, resort, or high-volume restaurant.
Experience handling a variety of outlets (restaurant, bar, banquet, room service) is preferred.
Understanding of POS systems, inventory control, and basic budgeting.
Familiarity with menu planning, cost control, and ordering processes.
Excellent customer service and communication skills.
Leadership and team management skills.
Problem-solving and conflict resolution abilities.
Organizational skills and ability to multitask under pressure.
Time management and flexibility to work in shifts, weekends, and holidays.
Reasons to choose Shangri-La Hotel:
Tasty employees' lunch that fully meets the quality and hygiene requirements
Discounted rate of Shangri-La Hotel restaurant, Sports Club and other services
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