JOB PURPOSE:

• To proactively provide industry leading sales support which exceeds customer expectations and fosters customer loyalty and a positive customer experience in order to support the achievement of sales targets.
• Duties include informing customers of receipt, prices, shipping dates, and delays, communicate order status and resolve issue as they arise in order to maintain high customer service satisfaction.

KEY RESPONSIBILITIES

• Actively promote/sell parts, tools and service to support customers in alignment with their needs by:

• Identify and follow up on opportunities to convert to sales
• Pro-active backorder management
• Initiate proactive calls to understand fleet status and concerns and opportunities
• Ensure customer orders are processed

• Escalates criticality 1 orders/enquiries to the Outbound Planners and keep customer informed of progress
• Regularly review KPI's and take corrective action where required
• Stays current on industry developments, competitive offerings and issues affecting sales and customers and communicate to relevant functions/stakeholders
• Maintain working knowledge of products and their functions for their respective customer groups.
• Attend and participate in relevant stakeholder meetings/activities e.g. price reviews, budget preparation, tender preparation, account planning, sales meetings etc
• Takes responsibility for personal development and enhancement of skills.
• Ensures that all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
• Liaise with Logistics and Inventory Controllers to ensure appropriate stock levels and stocked items
• Performs other related duties as assigned by manager.
• Expedite customer orders and actions from backlog reports
• Follow up & coordinate with supply chain network on outstanding items
• Identify new delivery sequences & info - send to data stewards
• Identify new leads & delivery sequences and coordinate updated systems information.
• General system and process administration including data error management.

• 3+ years of relevant experience in Parts and Service.
• Bachelor’s degree in Sales and Commercial Relations, Business Administration, or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and partners.

• Excellent knowledge of MS Office and experience with ERP system.

• Ability to speak and write in both English and Mongolian.

At Sandvik we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career.

We are seeking a Customer Sales Support Representative (CSSR)- based at UB, to join our Sandvik team.

How to apply:

Send your filled application form or a resume along with Cover letter to the before 13 June 2025.

               Only shortlisted candidates will be contacted for interview.