To monitor workshop efficiency and productivity to ensure key performance indicators are met; To monitor automotive industry market trend and identify market needs; To plan required trainings based on the technicians’ skills and certification status; To organize department activities and monitor progress versus plan; To ensure operations are carried out as standards and conduct evaluation; To support operation of official dealers to meet their goal; To collaborate with the dealers on continuous improvement; To conduct monthly meeting with dealer’s managers; To collaborate with other departments; Any other relevant duties as assigned by management;

Cooperate with vendors to request relevant personnel to perform the necessary maintenance work and monitor the implementation; Cooperate with finance team to ensure accountability and utilization of company assets including monthly stock count; Handle daily maintenance of Lexus Emerge including monitoring of lighting, ventilation, and cleaning; Keep the showroom vehicle clean and dust-free and not damaged before and after the presentation of the vehicle; Update and provide brochures to the customers; Coordinate order and delivery of Lounge menu items such as desserts and sandwiches etc; Coordinate supply items of Emerge such as uniform, cookies, amenity goods and other necessary items;

To provide the highest level of customer service (Omotenashi) to customers; To ensure facility’s daily smooth operation; To prepare relevant proposals and reports for planned activities; To plan and implement seasonal mood setting in the facility; To plan and participate in community events; To act as a brand ambassador and ensure brand philosophy and standard at the facility; To obtain customer information for CRM;

Assist management team to achieve department goals by developing and planning monthly and quarterly activities for digital marketing strategies; Maintain social media platforms including messages to the audience to develop branded and well-written product marketing materials; Plan, implement and monitor before and after sales marketing related events; Continually assess past and current activities to recommend key improvements and identify growth opportunities; Monitor and maintain digital marketing contents across all platforms including website; Plan and attend product photo and video shoots;

Develop custom business applications using PowerApps, tailored to meet specific business requirements; Design and implement automated workflows using Power Automate to streamline business processes; Integrate PowerApps with various data sources, including ERP systems, SharePoint, SQL Server, and Dataverse; Customize app behavior using PowerApps formulas, expressions, and Power Fx; Implement complex logic and error handling in automated workflows; Test and deploy apps and workflows, ensuring they function correctly and meet business goals; Collaborate with end-users to gather requirements, with a strong focus on ERP integration and business process alignment; Document the structure, logic, and processes of developed apps and workflows;