Develop and implement strategic approaches for analyzing dealer performance data, ensuring actionable insights are communicated effectively. /Growth strategy KPI, allocation KPI etc... / Oversee the collection and analysis of customer feedback to identify areas for service improvement and enhance customer satisfaction. /NPS, VOC/ Establish performance benchmarks against industry standards and best practices to evaluate dealer efficiency and effectiveness. Creating Power BI reporting of PL Support the service operation team in daily operations and collaborate with the technical and training teams to streamline processes. Assist in training new staff on operation procedures and operational systems. Define the HVB disposal and collection scheme in collaboration with stakeholders, develop a complete SOP, and formulate annual initiative plans with clear goals, targets, and budget. Other ad hoc duties;

Organizing bank transfer and preparing related documents; Posting and processing journal entries to ensure all business transactions are recorded; Archiving related documents properly on timely manner; Updating accounts payable/receivables and perform reconciliations; Assist in the processing of VAT reports and prepare its reconciliations; Monitor e-barimt processing in the e-tax system; Assist with reviewing of expenses such as business trip and fuel as assigned; Update financial data in master file immediately available when needed as accurate as possible; Prepare and submit weekly cash flow report; Assist in the preparation of monthly/yearly closings and audit file and documents; Participate in count for asset and spare parts stock;

Drive business growth by identifying new market opportunities, strategic partnerships, and revenue streams. Lead the development and execution of business strategies aligned with company objectives. Manage key client accounts, negotiate high-value contracts, and ensure long-term client satisfaction. Conduct in-depth market research and competitor analysis to inform decision-making and strategic direction. Collaborate with cross-functional teams to deliver tailored solutions that meet client needs. Prepare and deliver compelling business proposals, presentations, and reports to stakeholders. Represent the company at industry events, conferences, and client meetings to promote brand and services.

  Analyze business needs, gather and document requirements, and identify areas for improvement across projects and operations. Collaborate with stakeholders, project teams, and department leads to define solutions that meet business objectives. Create process models, workflow diagrams, and data flow charts to support business planning and decision-making. Conduct financial and operational analysis to support strategic initiatives and project outcomes. Develop and maintain dashboards and reports using tools such as Power BI or Tableau to visualize key metrics. Support project planning and execution by aligning business needs with technical solutions. Contribute to Agile/Scrum ceremonies and ensure documentation is updated and accessible.  

  Develop and maintain detailed project plans to guide implementation and ensure successful execution. Collaborate closely with project managers, cross-functional team members, and stakeholders to meet deadlines and deliverables. Track project progress, timelines, and key milestones, resolving issues proactively to avoid delays. Prepare and update comprehensive project documentation, including status reports, meeting notes, and action items. Manage schedules, allocate resources, and coordinate tasks to maximize efficiency and productivity. Facilitate effective communication between internal teams and external partners to ensure clear, consistent information flow. Ensure all project activities align with organizational goals, standards, and compliance policies.